Couldn’t find something? We are more than happy to help.
Q1.How can I track my orders & payment?
After logging into your account, the status of your checkout history can be found under Order History. For all orders, a tracking number will be given to you after the payment.
Q2. How long will it take for my order to arrive after I make payment?
Members who ship their orders within U.S.A should expect to receive their orders within five (5) to ten (10) working days upon successful payment, payment , For international orders allow up to atleast 15 days.
If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.
Q3. How do I make payments ,Do you accept paypal?
Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to our system for your order confirmation.
Q4. What are the payment methods available?
At the moment, we only accept Credit/Debit cards and Paypal payments.
Q5. Is the check out secure ?
We have the lastest world class SSL encryption everything is encripted under a very secure SSL layer and your shopping experience is safe, We gurantee your safety 100%.
Q6. Can I pay using Paypal without a Paypal account?
Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.
Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal.
By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed.
For more details, click here to see how Paypal works for you.
Q7.What happens in the event of unsatisfactory/wrong product/missing product?
We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at firstname.lastname@example.org (if applicable).
We regret to inform you that no refunds will be given for orders that fall under the below categories.
1. In the event that the sample you’ve received is unsatisfactory in any way you perceive, we will require photo proof of the sample and your D.O (Delivery Order) as well and you may be required to send us back the sample for close inspection and review before a decision is made to re-send a new product to you at no cost, subject to availability. The postage cost will be credited back to your account after we receive the returned item.
2. In the event that you’ve received the wrong product, we will require photo proof of the wrongly sent sample and D.O (Delivery Order) and after reviewing, we’ll re-send the correct sample to you at no cost, subject to availability.
3. In the event you’ve received your order with a missing sample, we will require you to email us a clear photo proof of your D.O (Delivery Order) to email@example.com and our customer service officer will attend to you to find out more before a decision is made to re-send the missing sample to you at no cost, subject to availability.